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Customer Services Advisor

  • Location

    Waterbeach, Cambridgeshire

  • Salary

    £21,000 - £23,000 pa

Job Description


Our clients, who are very well established and respected both within and outside of their industry are now in the market for a Customer Services Advisor to join their team. Our client emjoys a relaxed and informal working environment together with excellent benefist and long term career prospects for the more aspitaional candidate. Duties will involve :


Responsibilities:

  • Answer customer calls placed to the service department and process breakdown call-outs
  • Pass breakdown calls and service chasers to relevant engineers within the target time
  • Provide basic technical support to customers over the telephone as required
  • Take incoming calls to the Help Desk and refer to the appropriate person within the company as necessary
  • Maintain and update customer information accurately as and when required
  • Analyse information to resolve customer problems and enquiries
  • Process paperwork
  • General administration

Requirements:

  • Must be capable of making a range of decisions within established systems with regards to
  • priorities and appropriate response to customer queries
  • Ability to respond and reply to problems quickly and accurately, liaising with other
  • departments where necessary
  • Able to maintain good company image and customer satisfaction
  • Able to reply to problems efficiently and with a high degree of accuracy
  • Educated to a minimum of GCSE (or equivalent) level
  • Able to work on your own initiative
  • High quality word processing skills required
  • Quietly assertive
  • Excel knowledge is preferable
  • Tactfulness when dealing with any and all contacts outside the company

This is a really outstanding opportunity for the right candidates and the role comes with unrivlled employee benefits which include a generous holiday entitlement, free private healthcare, a contributoty pension of 6%, canteen facilities, free parking and childcare vouchers !


Email the team today for more details !!!!

Terms

Full time

Location

Waterbeach, Cambridgeshire