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Customer Services Executive

  • Location

    Bishops Sortford, Hertfordshire

  • Salary

    £8.50 - £9.20 per hour

Job Introduction

Our rapidly expanding client who are based in Stansted !!!

Job Description

Our well respected client who is based on the outskirts of Bishops Stortford are now in the market for a Customer Services Advisor to join their team. The role would suit candidates with extensive call centre or customer services experience with some exposure of dealing with clients who have a complaint. The role is varied and will include the following :

  •  Taking incoming calls from a range of clients, taking orders and confirming stock availability
  •  Processing orders and ensuring that deliveries are executed within companies guidelines
  •  Receiving and responding to incoming customer services emails within service level agreement times.
  •  Updating client record management system to include all associated communication.
  •  All associated contract administration duties to include contract renewal and client updates.

Our clients are hoping to attract candidates with the following skills and experience :

  •  Extensive customer services and / or call centre experience
  •  Excellent communication skills both verbally and in writing
  •  Good organisational skills and able to manage a busy workload in peak times.
  •  Be a good team player and see the value of working successfully as a cohesive
Our clients are offering an unrivalled employee benefits package to include free private healthcare, flexible hours, free life assurance and free parking.

Interview will be conducted over Skype or Zoom due to the current Covid 19 pandemic.

Email the team now !

Terms

Full-time

Location

Bishops Sortford, Hertfordshire